Instructional Resources

The following are core services offered by the college, along with some commonly requested services provided by other campus units. If you require a service that is not listed, contact the unit most likely to offer the service to see if it can be provided. Accommodations are based on available resources, time, potential impact, sustainability, and with consideration to whether the service is already provided by another ISU unit.

College and University Services

Library eReserve class site

Supporting Unit: Parks Library

Contact: Reserve and Media Services, Room 140 Parks Library, 515-294-4958

URL: Instructor forms and instruction

Note: Request course account at least 5 weeks before start of semester. (Allow 10 weeks if library must acquire new book). Allow at least 7 days for processing materials during the semester before directing students to site.

Order a Blackboard account

Supporting Unit: Online and Distance Learning

Contact: Karla Embleton, 515-294-9198

URL: Account request form

Note: Can order account for specific class, special project, or administrative task. By default, class accounts are semester specific. Complete the form yourself or send course details and instructor netIDs to Karla. This service becomes available 1 to 2 days after order is placed.

Blackboard help, training, design

Supporting Unit: Online and Distance Learning

Contact: Karla Embleton, 515-294-9198, and Ann Bugler, 515-294-5812

URL: Blackboard Tips from Online and Distance Learning

Note: Call or email for quick question. Schedule 1-on-1 training session for more involved support. Can send material to Online and Distance Learningstaff to post in your course. If you have a question about how to do a specific task, check the tip collection. Support is also available from the Center for Learning and Teaching (CELT). This service takes 1 to 3 days.

Course webinar services and support

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Note: Zoom and Adobe Connect services, training, and support

Instructional design and content creation

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812 or Karla Embleton, 515-294-9198

Note: Design and capture services vary from course to course. Please schedule a consultation meeting with Online and Distance Learning staff.

Clicker help, training

Supporting Unit: Center for Excellence in Learning and Teaching (CELT)

Contact: clickerhelp@iastate.edu, 515-294-5357

URL: ISU Clicker

On-location audio recording

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Note: Contact Ann to arrange for studio time for audio recording. Online and Distance Learning staff can incorporate your audio recordings with your PowerPoint slides to produce narrated slide shows.

Audio video recording editing

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Note: Online and Distance Learning can also assist with non-course related projects but a service fee may apply. Contact Ann to discuss your project.

CD and DVD creation and duplication

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Cost: Cost of materials. Additional service charge if not for a class.

Note: Contact Ann to discuss your project. Some content editing and design services can be provided. Priority is given to the development of instructional materials.

Online tests, surveys, forms

Supporting Unit: Online and Distance Learning

Contact: Karla Embleton, 515-294-9198

Time: 1-3 weeks

Note: Free online survey coding for instruction, administration, and research activities in Qualtrics or the current learning management system (Blackboard). Does not include survey distribution or response analysis. 

There are several other for-hire units on campus that provide a wide range of survey services, such as RISE, Center for Survey Statistics and Methodology, and AccessPlus. Iowa State has a license for Qualtrics, a web-based service that allows the campus community to easily create and manage surveys. 

Bubble sheet processing

Supporting Unit: ITS

Contact: Solution Center, 515-294-4000

Time: 1-2 days

URL: Test and Evaluation Services

Note: Instructions for using and submitting bubble sheets are found at https://www.it.iastate.edu/services/tes/using . Bubble sheet scores can be directly imported into your Blackboard class account if you complete and submit the online form available in your course. The form is located in Course Tools > ISU Admin Tools > TES tab.

Webinars and conferencing

Technical support for webinar (Adobe Connect)

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

URL: Adobe Connect information

Note: Make arrangements for in-class technical support for an entire course at least 4 weeks before the course begins. Requests for one-time technical support (seminars, conferences), should be made at least two weeks in advance. Priority is given to classes.

Telephone conferencing (regular or VolP, e.g. Skype)

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Cost: Cost varies from $0-$10/hr

Note: Request training or support at least 3 days in advance. Include time for pre-testing connection and troubleshooting with conference participants.

Video conferencing (PolyComm)

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Cost: Cost varies from $0-$40/hr

Note: Place request at least one week in advance (preferably 2-4 weeks). Include time for pre-testing connection and troubleshooting with conference participants.